We were in the retail business for upwards of 65 years. We weren’t successful that long without learning the basics of managing retail space: ensuring the outward look and feel of the center is spot-on at all times; being on-call 24/7 should problems occur; working with tenants on innovative ways to enhance their bottom line; staying in close communication with store managers so that when issues arise they’re handled in a low-key, collaborative manner that bespeaks years of mutual trust and respect.

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